Customer Success Manager
Relatics Ridderkerk
What is required?
- Bachelor degree
- 5+ years of experience in a complex sales role (selling software)
- Experience with managing people, processes and projects
- Excellent command of the English and Dutch language
- Entrepreneurial state of mind and you like to take initiative
What will you get?
- €2,500 - €4,500 gross p/m (depending on experience)
- 32 to 40-hour workweek (flexible working hours)
- 30 vacation days (+ holiday pay)
- Free lunch
- Chair massages and company drinks / events
- Possibility of having a lease car with unlimited private mileage
- 100% pension allowance
- Unlimited training budget
What will you do?
- 5% Contract negotiations
- 30% Client communication
- 25% Draft project proposals
- 20% Administration
- 20% Internal meetings
This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.
Vacancy
As Customer Success Manager at Relatics, you work in the Major Projects Team and are responsible for identifying and closing new deals for new and existing accounts. You do so by conducting market research and building client relationships with organisations engaged in large scale projects. You assist these companies with implementing Relatics software, which maps out the information provision of construction projects in a structured way. You ensure that you get in touch with decision-makers of project organisations and stakeholders to listen to their needs in order to offer a tailor-made software solution.
You manage a team, consisting of an Account Manager and a Service Delivery Manager, and together you determine the best approach to close the deal.
If you have an affinity with IT and the construction industry, and you can cope with irregular working hours, then this is the job for you.
Working week
Tom Helder
I have an enjoyable day when I present a well prepared demo to the client and afterwards I convince them of my proposal.
My day is less enjoyable when I have difficult negotiations on the contract conditions.
- 07:00
- 08:00
- 09:00
- 10:00
- 11:00
- 12:00
- 13:00
- 14:00
- 15:00
- 16:00
- 17:00
-
- Lunch
- Mails checken
- Administration
- Contract negotiations
- Drafting project proposal
-
- Lunch
- Team meeting
- Call with a client
- Delivering a demo
- Preparing for the day
-
- Lunch
- Client meeting
- Administration
- Drafting project proposal
- Drafting project proposal
-
- Lunch
- Call with a stakeholder of an Australian project
- Delivering a demo
- Drafting project proposal
- Updating CRM system
- Client meeting
-
- Lunch at a client
- Contract negotiation
- Call with a client
- Administration
- Drafting project proposal
Firsthand experience
Growth
At Relatics, there is no set growth path and there is plenty of freedom to develop. You are encouraged to join training courses and there is no maximum training budget. You are allowed time off to spend freely on personal development.
Working at Relatics
Relatics is a company based in Ridderkerk that has developed a unique software package to enable organisations to run their information provision transparently during (infrastructural) construction projects from the beginning until the end. Every person involved is always up to date on the current state of requirements, risks and agreements. Since Relatics provides automatic insight into interdependencies between the applications and the cohesion of the objects with their risks and requirements, organisations can reduce their failure costs by tens of percents.
- HQ in Ridderkerk
- Active worldwide
- 10% / 90%
- Average age 32
- 60 employees