Customer Success Manager

Vacancy closed

Customer Success Manager

Relatics Ridderkerk

What is required?

  • Bachelor degree
  • 5+ years of experience in a complex sales role (selling software)
  • Experience with managing people, processes and projects
  • Excellent command of the English and Dutch language
  • Entrepreneurial state of mind and you like to take initiative

What will you get?

  • €2,500 - €4,500 gross p/m (depending on experience)
  • 32 to 40-hour workweek (flexible working hours)
  • 30 vacation days (+ holiday pay)
  • Free lunch
  • Chair massages and company drinks / events
  • Possibility of having a lease car with unlimited private mileage
  • 100% pension allowance
  • Unlimited training budget

What will you do?

  • 5% Contract negotiations
  • 30% Client communication
  • 25% Draft project proposals
  • 20% Administration
  • 20% Internal meetings

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.


As Customer Success Manager at Relatics, you work in the Major Projects Team and are responsible for identifying and closing new deals for new and existing accounts. You do so by conducting market research and building client relationships with organisations engaged in large scale projects. You assist these companies with implementing Relatics software, which maps out the information provision of construction projects in a structured way. You ensure that you get in touch with decision-makers of project organisations and stakeholders to listen to their needs in order to offer a tailor-made software solution.

You manage a team, consisting of an Account Manager and a Service Delivery Manager, and together you determine the best approach to close the deal. 

If you have an affinity with IT and the construction industry, and you can cope with irregular working hours, then this is the job for you.


Customer Success Manager
Tom Helder

I have an enjoyable day when I present a well prepared demo to the client and afterwards I convince them of my proposal.

My day is less enjoyable when I have difficult negotiations on the contract conditions.

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Firsthand experience

An engineering firm of a large project in England gets in touch with you to learn more about Relatics. How do you ensure that this potential client will start using Relatics?

First, you examine which specific role this organisation plays within the project. Then you check whether the contact person has decision making powers. If this is not the case, you ensure other people are involved. You talk with them to find out whether the Relatics software provides the right solution (fit for purpose). Then, you carry out an analysis during which you raise questions to investigate the problem. Together with the Service Delivery Manager, you analyse the input which you translate into user stories. After this, you present these user stories to the client in the form of a personalised demo. For the next step, (in most cases) you negotiate the conditions.

When the client makes use of Relatics, you draw up the Project Delivery Plan together with the Account Manager and the Service Delivery Manager and send the quotation.


At Relatics, there is no set growth path and there is plenty of freedom to develop. You are encouraged to join training courses and there is no maximum training budget. You are allowed time off to spend freely on personal development.

Customer Success Manager
Senior Customer Success Manager

Working at Relatics

Relatics is a company based in Ridderkerk that has developed a unique software package to enable organisations to run their information provision transparently during (infrastructural) construction projects from the beginning until the end. Every person involved is always up to date on the current state of requirements, risks and agreements. Since Relatics provides automatic insight into interdependencies between the applications and the cohesion of the objects with their risks and requirements, organisations can reduce their failure costs by tens of percents.

  • HQ in Ridderkerk
  • Active worldwide
  • 10% / 90%
  • Average age 32
  • 60 employees


Zwen van Erkelens (23) - Software Engineer

Why did you decide to work for this company?
Relatics has given me the opportunity to study parttime and at the same time to develop my passion for software development. It gives me a lot of energy being able to be part of this company and to contribute to the brand awareness of Relatics.

What was your previous job?
Shop Advisor.

What do you do in your spare time?
Working on my 3D printers and automating daily operations (home automation).

Gerben de Lange (29) - Consultant

Why did you decide to work for this company?
I chose to work for Relatics because I got the impression, based on the interview, that there is a lot of room for personal development and doing challenging projects both at home and abroad.

What was your previous job?
Business Development Assistant.

What do you do in your spare time?
Gaming and riding my motorbike.

Anouk Borsboom (23) - Software Engineer

Why did you decide to work for this company?
My current Manager approached me via LinkedIn. He was so enthusiastic in me that I came for an interview the same day. The vibe felt great right away: the team is small and people-oriented; you are anything but a number. When I found out that giving feedback and having discussions is taking place in a respectful way and is appreciated, I knew I wanted to work here.

What was your previous job?
Software Developer.

What do you do in your spare time?
Anything and everything: Reading, writing, gaming, cooking, binge-watching shows, learning Japanese.

Kris de Waal (37) - Consultant

Why did you decide to work for this company?
During my studies I learned about "semantic technology". I was so excited about this topic that I immediately started looking on LinkedIn. There was this one company with a unique product and that was Relatics. After my first conversation I got offered a contract and the rest is history.

What was your previous job?
SAP Supporter.

What do you do in your spare time?
Fitness, running, visiting sports evens and comedy shows.

Jasper Lammens (31) - Accountmanager

Why did you decide to work for this company?
I wanted to work at a company which sells its own software product in combination with a corresponding philosophy.

What was your previous job?

What do you do in your spare time?

Hans Brederode (57) - Lead Solution Architect

Why did you decide to work for this company?
My application started when I spoke to a friend about Relatics and the development of the product. After that conversation, it was clear to me that Relatics should be the next step in my career. The question whether he could pass on my profile to HR was easily answered by him: "Yes, please, it'd be great to co-operate."

What was your previous job?
Technica Consultant Dynamics 365 for Finance and Operations.

What do you do in your spare time?
Reading and programming.

Gerben Oudijn (26) - System Administrator

Why did you decide to work for this company?
What I immediately noticed at Relatics is the nice vibe which is very important to me. The vibe at the office gave me a very good feeling. You're given a lot of freedom and there is always a possibility to learn or grow. There's a good lunch and fun things are regularly organized.

What did you study?
IT Beheerder.

What do you do in your spare time?
Being outside, relaxing and gaming.

Laura Kamp (25) - HR Officer

Why did you decide to work for this company?
After my internship at Relatics I didn't want to leave the company and I continued to work here. The nice atmosphere, great colleagues and opportunities to keep developing yourself ensure that I enjoy going to work every day!

What did you study?
Currently studying Human Resource (parttime).

What do you do in your spare time?
Playing sports, going out for dinner and spend time with friends and family.

Frank Keizer (42) - Lead Consultant

Why did you decide to work for this company?
I had a lot to do with Relatics with my previous job. My affinity with IT and technology and the ability to really make a difference, made me decide to apply for the job at Relatics.

What was your previous job?
Consultant Systems Engineering.

What do you do in your spare time?
DIY, family activities, learning, cooking and music.

Brandon Könemann (31) - Consultant

Why did you decide to work for this company?
I started working at Relatics because of the open and enthusiastic atmosphere within the company. This and being able to work with a great product is paramount.

What was your previous job?
Business Intelligence Consultant.

What do you do in your spare time?
Playing soccer.

Interesting job?